Community Sales Manager

Job Title:             Community Sales Manager

Reports to:           Director of Sales

Department:      Dallas / Fort Worth Division



Essential Duties and responsibilities include the following. Other duties may be assigned.

  • Achieve or exceed company established sales goals
  • Must understand and effectively communicate all product offerings, building process, financing options, and mortgage process to help guide prospects/buyers.
  • Must stay up to date on all community information (i.e., schools, utilities, tax information, shopping, local employment centers, and recreation areas).
  • Must understand sales agreements and addendums, complete them accurately and deliver in a timely manner.
  • Maintain good communication with all potential homebuyers, employees, and vendors.
  • Track and follow each homebuyer and provide excellent customer service for their needs throughout the sales process.
  • Staff site sales office and model homes during designated company hours as needed.
  • Ensure the sales office and model homes are neat, clean, and well lit at all times.
  • Place and monitor all on-site signage as needed (i.e. home site signs, inventory signs, open house signs, etc.).
  • Maintain and understand the Lead Management System and ensure it is accurate and up to date.
  • Develop, practice and deliver a strong sales presentation to prospective buyers.
  • Completion of registration cards for all prospects.
  • Conduct weekly scheduled builder meetings with written meeting minutes.
  • Complete all company paperwork in a timely and accurate manner.
  • Collect all required monies from homebuyers.
  • Communicate the entire process to all homebuyers with weekly updates during the construction of their home.
  • Provide prompt attention to any customer concern by involving the appropriate parties.
  • Maintain constant communication with the closing coordinator(s) to expedite all processes and ensure a swift closing process.
  • Communication and weekly visits with Realtors in order to generate referral sales through excellent customer relations. Attend various Realtor functions.
  • Communication with buyers’ lenders during the process.
  • Maintain a customer satisfaction.
  • Maintain an acceptable cancellation rate.
  • Follow each buyer until they reach a home buying decision and prepare a lost sales report on the buyers who did not buy.
  • Attend all sales meetings and company functions.


Education and Qualifications:

  • Four (4) year degree preferred in Sales or Marketing from an accredited college or university.
  • High School graduation or equivalency required.
  • Valid driver’s license and insurance required for business travel if by automobile.
  • 2 – 5 years of sales experience required
  • Home Building industry experience preferred
  • Must be fluent in written and spoken English
  • Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.
  • Ability to communicate patiently and professionally with both internal and external customers both orally and in writing.
  • Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
  • Ability to adapt in a changing workplace.
  • Computer literacy, proficiency with Outlook, Excel, Word, Power Point and ability to learn new programs as needed.
  • Knowledge of sales processes and procedures required
  • Understand the building process and be able to communicate this effectively to prospects.
  • Understand financing plans and mortgage process to help guide buyers.




Medical, dental, and vision insurance options
Paid Time Off
Company provided life insurance policy
401(k) plan and match


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