Community Sales Manager

Job Title:             Community Sales Manager

Reports to:           Dallas Division Director of Sales

Department:       Dallas Sales

Essential Duties and responsibilities include the following. Other duties may be assigned.

• Achieve or exceed company established sales goals
• Must understand and effectively communicate all product offerings, building process, financing options, and mortgage process to help guide prospects/buyers.
• Must stay up to date on all community information (i.e., schools, utilities, tax information, shopping, local employment centers, and recreation areas).
• Must understand sales agreements and addendums, complete them accurately and deliver in a timely manner.
• Maintain good communication with all potential homebuyers, employees, and vendors.
• Track and follow each homebuyer and provide excellent customer service for their needs throughout the sales process.
• Staff site sales office and model homes during designated company hours as needed.
• Ensure the sales office and model homes are neat, clean, and well lit at all times.
• Place and monitor all on-site signage as needed (i.e. home site signs, inventory signs, open house signs, etc.).
• Maintain and understand the Lead Management System and ensure it is accurate and up to date.
• Develop, practice and deliver a strong sales presentation to prospective buyers.
• Completion of registration cards for all prospects.
• Conduct weekly scheduled builder meetings with written meeting minutes.
• Complete all company paperwork in a timely and accurate manner.
• Collect all required monies from homebuyers.
• Communicate the entire process to all homebuyers with weekly updates during the construction of their home.
• Provide prompt attention to any customer concern by involving the appropriate parties.
• Maintain constant communication with the closing coordinator(s) to expedite all processes and ensure a swift closing process.
• Communication and weekly visits with Realtors in order to generate referral sales through excellent customer relations. Attend various Realtor functions.
• Communication with buyers’ lenders during the process.
• Maintain a customer satisfaction.
• Maintain an acceptable cancellation rate.
• Follow each buyer until they reach a home buying decision and prepare a lost sales report on the buyers who did not buy.
• Attend all sales meetings and company functions.

Education and Qualifications:

• Four (4) year degree preferred in Sales or Marketing from an accredited college or university.
• High School graduation or equivalency required.
• Valid driver’s license and insurance required for business travel if by automobile.
• 2 – 5 years of sales experience required
• Home Building industry experience preferred
• Must be fluent in written and spoken English
• Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.
• Ability to communicate patiently and professionally with both internal and external customers both orally and in writing.
• Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
• Ability to adapt in a changing workplace.
• Computer literacy, proficiency with Outlook, Excel, Word, Power Point and ability to learn new programs as needed.
• Knowledge of sales processes and procedures required
• Understand the building process and be able to communicate this effectively to prospects.
• Understand financing plans and mortgage process to help guide buyers.

Benefits:

Medical, dental, and vision insurance options
Paid Time Off
Company provided life insurance policy
401(k) plan and match